About returns and refunds

About returns

Please be sure to check the product when it arrives.

[Products that can be returned]

We accept returns for the following products.

Please contact us within 7 days of receiving the item and return it to us by cash on delivery.

 

・If the ordered product and the delivered product are different

・If it is damaged

*For returns for other reasons, please contact us using the inquiry form.

 

[Products that cannot be returned]

・If the product you ordered does not fit your size

・If scratches or damage occur at the customer's expense

・Products that have been processed or renovated by the customer

 

About refunds

After we receive and check the returned product, we will transfer the total amount of the product price and consumption tax to your designated account.

Please send returned items by cash on delivery to the address below.

376-0031 Tobu Kiryu Building cocotomo123, 5-51 Honmachi, Kiryu City, Gunma Prefecture

About cancellation

Cancellations cannot be made after the product has been shipped.